NLU: What It Is & Why It Matters

Language Matters: NLP vs NLU Insights


This is forcing contact centers to explore new ways to use technology to ensure better customer experience, customer satisfaction, and retention. Natural Language Understanding (NLU) can be considered the process of understanding and extracting meaning from human language. It is a subset ofNatural Language Processing (NLP), which also encompasses syntactic and pragmatic analysis, as well as discourse processing. Natural Language Understanding and Natural Language Processes have one large difference.

Amazon Unveils Long-Term Goal in Natural Language Processing – Slator

Amazon Unveils Long-Term Goal in Natural Language Processing.

Posted: Mon, 09 May 2022 07:00:00 GMT [source]

Essentially, before a computer can process language data, it must understand the data. NLP involves the processing of large amounts of natural language data, including tasks like tokenization, part-of-speech tagging, and syntactic parsing. A chatbot may use NLP to understand the structure of a customer’s sentence and identify the main topic or keyword. NLP, NLU, and NLG are different branches of AI, and they each have their own distinct functions. NLP involves processing large amounts of natural language data, while NLU is concerned with interpreting the meaning behind that data.

Natural Language Processing (NLP): 7 Key Techniques

NLP gives computers the ability to understand spoken words and text the same as humans do. The model analyzes the parts of speech to figure out what exactly the sentence is talking about. The NLP pipeline comprises a set of steps to read and understand human language. For instance, “hello world” would be converted via NLU or natural language understanding into nouns and verbs and “I am happy” would be split into “I am” and “happy”, for the computer to understand. NLU is a crucial part of ensuring these applications are accurate while extracting important business intelligence from customer interactions.


NLU is widely used in virtual assistants, chatbots, and customer support systems. NLP finds applications in machine translation, text analysis, sentiment analysis, and document classification, among others. The power of collaboration between NLP and NLU lies in their complementary strengths.

NLP vs NLU vs NLG (Know what you are trying to achieve) NLP engine (Part-

We don’t really think much of it every time we speak but human language is fluid, seamless, complex and full of nuances. What’s interesting is that two people may read a passage and have completely different interpretations based on their own understanding, values, philosophies, mindset, etc. Implement the most advanced AI technologies and build conversational platforms at the forefront of innovation with Botpress.


Using symbolic AI, everything is visible, understandable and explained within a transparent box that delivers complete insight into how the logic was derived. This transparency makes symbolic AI an appealing choice for those who want the flexibility to change the rules in their NLP model. This is especially important for model longevity and reusability so that you can adapt your model as data is added or other conditions change. Bharat Saxena has over 15 years of experience in software product development, and has worked in various stages, from coding to managing a product. With BMC, he supports the AMI Ops Monitoring for Db2 product development team. His current active areas of research are conversational AI and algorithmic bias in AI.

With NLU, even the smallest language details humans understand can be applied to technology. Natural language understanding (NLU) is a subfield of artificial intelligence that focuses on enabling machines to understand and interact with humans in their own natural language. Natural Language Processing is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language. There are many downstream NLP tasks relevant to NLU, such as named entity recognition, part-of-speech tagging, and semantic analysis. These tasks help NLU models identify key components of a sentence, including the entities, verbs, and relationships between them. The results of these tasks can be used to generate richer intent-based models.

This gives you a better understanding of user intent beyond what you would understand with the typical one-to-five-star rating. As a result, customer service teams and marketing departments can be more strategic in addressing issues and executing campaigns. With today’s mountains of unstructured data generated daily, it is essential to utilize NLU-enabled technology. The technology can help you effectively communicate with consumers and save the energy, time, and money that would be expensed otherwise. Natural language generation (NLG) is a process within natural language processing that deals with creating text from data. NLU powered by neural networks helps determine the intent of an email by scanning language usage for topic and sentiment.

Multiple language support

This book is for managers, programmers, directors – and anyone else who wants to learn machine learning. To pass the test, a human evaluator will interact with a machine and another human at the same time, each in a different room. If the evaluator is not able to reliably tell the difference between the response generated by the machine and the other human, then the machine passes the test and is considered to be exhibiting “intelligent” behavior. NLP can process text from grammar, structure, typo, and point of view—but it will be NLU that will help the machine infer the intent behind the language text.


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